Maintenance request

Emergencies first

For fire, smoke, a gas smell, flooding or anything dangerous, call 911 first. Do not use this form for an emergency.

Then the utilities, with the numbers each one gives on its own website (read October 13, 2026):

If you smell gas, leave the building and, from a safe place outside, call Intermountain Gas's 24-hour emergency line: (800) 548-3679. Source: Intermountain Gas emergency information.
To report a power outage, call Idaho Power (for a downed power line, stay at least 100 feet away and call 911): (208) 388-2323. Source: Idaho Power outage center.
For a water emergency after hours or on a weekend, call the City of Twin Falls's 24-hour repair line (or 3-1-1): (208) 735-4357. Source: City of Twin Falls Water Distribution.

Send a maintenance request

For current tenants. The request goes to the property and its maintenance staff, who will contact you about it. Fields marked required must be filled in.

What happens to what you send, photos included: the maintenance request form in the privacy policy.

Business or tenant name (required)

Enter the business or tenant name.

Your name (required)

Enter your name.

Phone (required)

The number to call or text about this request.

Enter a phone number.

Email (optional)

Only if you would like updates by email.

Enter an email address, like name@example.com, or choose another way to reach you.

How to reach you (optional)

Building (required)

Choose the building.

Suite or unit (required)

The number on your door.

Enter the suite or unit.

What is the problem? (required)

Choose what the problem is.

How urgent is it? (required)

If it is urgent, also call (208) 420-6328.

Choose how urgent it is.

Where exactly? (optional)

For example, the back restroom, or the light over the side door.

Describe the problem (required)

What you see, when it started, and anything you have tried.

Describe the problem.

Can maintenance enter the suite? (required)

It is OK to enter the suite if no one is there

Call first to set a time

Only while someone from the business is there

Choose whether maintenance may enter the suite.

Good times to visit or call (optional)

For example, weekday mornings.

Photos (optional)

Three to five clear photos of the problem help most: one close up and one from farther back. Please do not photograph customers or other people. Each photo must be an image file, and all photos together must be under 8 MB.

Photo 1 (optional)

Photo 2 (optional)

Photo 3 (optional)

Photo 4 (optional)

Photo 5 (optional)

The photos together are over 8 MB. Remove a photo or choose smaller ones.

I agree that the property and its maintenance staff may contact me about this request. (required)

Questions about a request? Call (208) 420-6328.

The code in your building

Scan this code with a phone camera to open this page. The property may post a card with it in each building; each building's card opens this form with that building already chosen.

Print version: the maintenance cards

The code as a file: SVG or PNG.

QR code that opens westshoupcampus.com/maintenance

Questions and answers

How do I report a problem with the property at West Shoup Campus?

Tenants can report a problem in a suite or on the grounds with the maintenance request form, with up to five photos. For fire, smoke, a gas smell, flooding or anything dangerous, call 911 first. If a request is urgent, also call (208) 420-6328. For a problem inside a business you are visiting, such as a broken machine at TF Handy Wash, contact that business through its own website.